Live Chat Knowledge Base Ticketing Plugin TotalDesk
Live Chat Knowledge Base Ticketing Plugin TotalDesk is the only all-in-one help desk solution for WordPress. It includes all the support features you need, including a ticketing and notification system, live chat, a knowledge base, reporting, and integrated modules. Get TotalDesk instead of a separate help desk plugin!
Demo: https://codecanyon.net/item/totaldesk/20502693
Recommended: Avada Theme, a responsive, multi-purpose WordPress theme.
Features: Live Chat Knowledge Base Ticketing Plugin TotalDesk
- Ticketing System
- Three new ticket types
- Pull from Inbox
- Agent and Reporter are two roles.
- My Ticketing Page
- Configure default settings for new tickets.
- Set your own ticket statuses.
- Create your own ticket types.
- Create custom tickets for your project/system.
- Attachment Help
- Notification Agent Notification
- HTML WYSIWYG Comment Form
- Saved Replies
- Logging and History System
- XLS File Export
- Reporters and agents can reply to emails.
- Ticket Overview (Assigned To, Color Status)
Archived Inbox Folders
- Notifications
- Notifications by Email
- Desktop Notifications
- Notifications on Slack
- Notify me when a ticket is generated.
- Notify me when someone replies
- Notify me when the status changes.
- Notify me when a delegate is assigned.
- Live Chat
- Start a new conversation with a new topic (New Ticket)
- Enter a conversation using a specified ticket ID.
- If no agent is available, send a message (New Ticket).
- Every conversation in the chat room is retained.
- Knowledge Base
- Create an FAQ from a ticket.
- Sort FAQs by topic.
- Customize topic icons.
- Search FAQs in real time.
- Track FAQ views.
- 3 pre-installed widgets
- Sort FAQs by popularity/views
- 2 different layouts (boxed, list)
- Reports
- Ticketing Agency
- Ticket Availability
- Ticket Types
- System Tickets
- Annual Tickets
- Monthly Tickets
- Annual and Monthly Ticket Prices
- Integrations
- Well-documented
Recommended: WordPress Knowledge Base Plugin BetterDocs Pro
Changelog: Live Chat Knowledge Base Ticketing Plugin TotalDesk
v1.7.27 - NEW: Default Reply template - NEW: Custom FAQ topic image icon - NEW: Create custom form field types - NEW: Default Auto Reply - NEW: Custom text before submit button - NEW: Added CSS classes to my tickets table - FIX: POT strings missing - FIX: Saved Replies not working - FIX: WP recent comment widget showed ticket Replies v1.7.26.1 - FIX: Admin bar displayed for guests
⭐ See also: Bookmark Codecanyon Plugin Daily Premium Updates
Download Live Chat Knowledge Base Ticketing Plugin TotalDesk v1.8.1
Note: You may need to unzip the plugin before installing it. We offer no guarantees if any theme/plugin contains viruses. Please check Virustotal before using on localhost.