Live Chat Knowledge Base Ticketing Plugin TotalDesk v1.8.1

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实时聊天知识库和票务系统插件TotalDesk

Live Chat Knowledge Base Ticketing Plugin TotalDesk

Live Chat Knowledge Base Ticketing Plugin TotalDesk is the only all-in-one help desk solution for WordPress. It includes all the support features you need, including a ticketing and notification system, live chat, a knowledge base, reporting, and integrated modules. Get TotalDesk instead of a separate help desk plugin!

Demo: https://codecanyon.net/item/totaldesk/20502693

Recommended: Avada Theme, a responsive, multi-purpose WordPress theme.

Features: Live Chat Knowledge Base Ticketing Plugin TotalDesk

  • Ticketing System
    • Three new ticket types
    • Pull from Inbox
    • Agent and Reporter are two roles.
    • My Ticketing Page
    • Configure default settings for new tickets.
    • Set your own ticket statuses.
    • Create your own ticket types.
    • Create custom tickets for your project/system.
    • Attachment Help
    • Notification Agent Notification
    • HTML WYSIWYG Comment Form
    • Saved Replies
    • Logging and History System
    • XLS File Export
    • Reporters and agents can reply to emails.
    • Ticket Overview (Assigned To, Color Status)
      Archived Inbox Folders
  • Notifications
    • Notifications by Email
    • Desktop Notifications
    • Notifications on Slack
    • Notify me when a ticket is generated.
    • Notify me when someone replies
    • Notify me when the status changes.
    • Notify me when a delegate is assigned.
  • Live Chat
    • Start a new conversation with a new topic (New Ticket)
    • Enter a conversation using a specified ticket ID.
    • If no agent is available, send a message (New Ticket).
    • Every conversation in the chat room is retained.
  • Knowledge Base
    • Create an FAQ from a ticket.
    • Sort FAQs by topic.
    • Customize topic icons.
    • Search FAQs in real time.
    • Track FAQ views.
    • 3 pre-installed widgets
    • Sort FAQs by popularity/views
    • 2 different layouts (boxed, list)
  • Reports
    • Ticketing Agency
    • Ticket Availability
    • Ticket Types
    • System Tickets
    • Annual Tickets
    • Monthly Tickets
    • Annual and Monthly Ticket Prices
  • Integrations
  • Well-documented

Recommended: WordPress Knowledge Base Plugin BetterDocs Pro

Changelog: Live Chat Knowledge Base Ticketing Plugin TotalDesk

v1.7.27
- NEW: Default Reply template
- NEW: Custom FAQ topic image icon

- NEW: Create custom form field types
- NEW: Default Auto Reply

- NEW: Custom text before submit button

- NEW: Added CSS classes to my tickets table
- FIX: POT strings missing
- FIX: Saved Replies not working
- FIX: WP recent comment widget showed ticket Replies

v1.7.26.1
 - FIX: Admin bar displayed for guests

⭐ See also: Bookmark Codecanyon Plugin Daily Premium Updates

Download Live Chat Knowledge Base Ticketing Plugin TotalDesk v1.8.1

Note: You may need to unzip the plugin before installing it. We offer no guarantees if any theme/plugin contains viruses. Please check Virustotal before using on localhost.

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