Are you looking for the best chat apps to use on your Shopify website? This article is for you!

As a Shopify store owner, you need paying customers to sustain your business. But to do that, you need to take certain measures to keep your customers loyal to your brand.

This is where effective communication and customer support come into play, especially when you run multiple stores across different platforms.

But for your customers to communicate with you effectively, having the right chat app is very important. Chat apps allow you to answer visitors’ questions and resolve their issues.

By using a chat app, your website’s bounce rate will decrease, sales will increase, and response times will be shortened.

With that said, let’s now discuss the best chat apps you can use on your Shopify website.

1. Tidio – Live Chat & Chatbot

First on our list of Shopify chat apps is Tidio.

Why Tidio?

Tidio integrates all chats (including live chat, Messenger, email chat, bot chat, and Instagram) into one chat panel, allowing you to reply to customers promptly. With Tidio, you are sure to improve customer satisfaction, which helps increase sales.

These features are designed to meet all business needs.

Tidio provides real-life support, making it easy for your customers to receive instant responses from the support team.

In addition, Tidio features a chatbot that works 24/7, making it easy to handle shopping inquiries related to shipping, cart abandonment, order status, return policies, and more.

More importantly, Tidio provides 24-hour support in multiple languages and is free. Tidio integrates with over 20 apps, including Mailchimp and Google Analytics. It is easy to install and mobile-friendly.

Pricing: Free plan, Communicator plan ($29/month), Chatbot plan ($49/month)

2. Gobot

Gobot is another excellent chatbot app for Shopify.

It features quizzes that allow you to easily understand your customers’ needs, personalize their shopping experience, and more.

Additionally, it tracks Facebook Pixel and Google Ads events for product recommendations and answers. Furthermore, Gobot can easily engage customers and collect marketing data from them through quizzes.

One of Gobot’s advantages is that it supports integration with many existing helpdesk solutions (such as Zoho).

Pricing: Free to install.

3. Omega – Messenger & Live Chat

Do you find it difficult to communicate with customers on Facebook or find ways to resolve customer issues through Facebook? Omega is a reliable chat app that connects your live chat with Messenger chat. It is easy to set up and use.

Omega does not have a chatbot feature; it only has a live chat feature that connects to your Facebook Messenger. This helps you chat with customers in your store via your Facebook fan page. Interestingly, you can now connect Instagram to the live chat. This feature is relatively new and works best to drive traffic to your Instagram page. You can also chat with customers via your Instagram page.

Most importantly, Omega enables you to recover orders and abandoned carts through its recovery campaigns.

Pricing: Free. Premium version ($9.99/month)

4. Reamaze – Live Chat, Helpdesk CRM

No matter what platform your customers use, Reamaze is sure to connect with them. Compared to other tools, Reamaze stands out for its powerful, efficient tools. With various features and tools, Reamaze provides excellent customer support, thereby increasing revenue.

Why Reamaze? As a store owner with multiple stores, Reamaze allows you to manage them seamlessly all at once.

Moreover, as a Shopify store owner, you can instantly create orders, edit and update order data, and process refunds and cancellations through customer support conversations. The best part is that Reamaze can measure the revenue generated by your support team.

Pricing: Basic plan ($29/month), Pro plan ($29/month)

5. Chatra – Live Chat, Chatbot & Cart Saver

Developed by Roger Wilco LLC, Chatra is a Shopify chat app you can trust.

The app is designed with amazing features to make your store stand out. With these features, you can identify problems, provide solutions, and understand customer needs.

Additionally, it gives you the opportunity to interact with shoppers in real-time, use cart contents to identify valuable customer needs, and provide solutions based on that information.

Furthermore, you can use Chatra to monitor who is on your website, view their carts, and initiate a chat if they encounter difficulties during checkout or order processing. Doing this personalizes their experience and limits cart abandonment, which helps boost sales and improve conversion rates.

Chatra is highly versatile as it integrates with Facebook Messenger and Instagram Messenger to connect with customers from these social platforms. It makes customer support increasingly simple.

Chatra is compatible with all devices and is mobile-friendly. It also features continuity; regardless of the device used, once logged in, all chats are restored, and no chats are lost.

Pricing: Free plan, Essential plan ($21/month), Pro plan ($29/month).

6. Gorgias

Are you looking for an app where you can manage all your customers in one place? Look no further, because you’ve just found Gorgias.

The Gorgias app comes with various tools and features that make it easy to answer customer questions and resolve their issues. You can coordinate email chats, Facebook, phone chats, Instagram chats, and more through this app. Store owners use Gorgias to save money, time, and improve productivity.

With Gorgias, you can view any actions customers take on the page within the app, monitor their carts, view order details, and duplicate or cancel orders.

Additionally, this app enables you to communicate with customers in real-time. Moreover, it allows you to create response templates to answer customer inquiries.

A special feature of Gorgias is that it is not only used for live chat, but you can also connect it to other apps to perform actions on Facebook and Instagram, etc.

It supports multiple stores, connects multiple social platforms, and is easy to install.

Pricing: Basic plan ($60/month), Pro plan ($360/month), Advanced plan ($900/month).

7. Relish AI Chatbot

Owning an online store can be overwhelming, and you often have to do a lot with limited resources.

Relish takes away most of the work, leaving you with less to do. When you are offline, it provides support, engages with customers, and helps them find the right products.

Relish has an AI-powered chatbot that makes it possible to engage with customers through quizzes.

In addition, the app provides solutions for every part of the customer’s shopping journey and features a real-time exit-intent chatbot that allows you to entice customers who intend to leave your site with discounts.

Next, through the FAQ feature, you can guide customers to predefined solutions and answers related to shipping, order cancellations, and return policies.

Unfortunately, there is no free plan, but there is a 14-day trial period.

Pricing: Grow ($29/month), Pro ($69/month), Premium ($199/month)

8. Willdesk – Live Chat, Help Center, FAQ Page

Developed by UpperCommerce, Willdesk is the go-to solution for all customer support issues. It allows you to connect to multiple stores and easily provide instant responses to customers via live chat.

Interestingly, Willdesk is considered beneficial because it reduces customer inquiries by 30%.

Willdesk is easy to install, highly customizable, and supports over 40 languages. Additionally, you can always get support from UpperCommerce whenever you need it.

Surprisingly, Willdesk is free.

9. JivoChat Live Chat

JivoChat is essential for every e-commerce store. It is a versatile tool that makes communicating with customers on your website a hassle-free experience.

When used correctly, JivoChat can help boost your conversion rate and reduce your bounce rate. This Shopify chat app is visible in the store and instantly starts a conversation with customers by asking relevant questions related to their shopping experience.

Why choose JivoChat? It can connect up to 11 different social channels efficiently and quickly. By adding tags and reminders to all conversations, you can follow up to increase sales.

It is easy to install and compatible with all devices.

Pricing: Free plan, Professional plan ($29/month)

10. Maisie – Chatbot, Quiz + Chat

Some customers come to your store with no intention of buying anything. Others come to buy but find it hard to find what they want. Maisie can help you solve all these problems at once.

Using Maisie on your website can help increase conversion rates and boost customer loyalty.

It can also help reduce the workload of your support staff.

Even better, Maisie has an exit-intent chatbot that can attract customers back to your store by offering personalized incentives.

You can integrate Maisie with Facebook Messenger and create your personal chatbot.

However, there is no free plan, but Maisie has a 14-day trial period.

Pricing: 5k plan ($15/month), 10K plan ($29/month).

Conclusion

Every Shopify store needs a live chat app. Regardless of the size of your store and audience, you need an effective way to communicate with customers, and these chat apps provide the best solutions for customer support.

In this article, we shared the 10 best chat apps based on features, ratings, and reviews.

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